Betfred is committed to promoting safe play, maintaining a secure gaming environment, and supporting players who may experience gambling-related harm. Gambling should be treated as entertainment and not as an income source. This page explains the controls Betfred provides, how to access support, and the obligations Betfred observes to protect players and minors.
Betfred operates services only for individuals aged 18 years or older. We perform age and identity verification in accordance with applicable laws. If a user is found to be under 18, Betfred will suspend or close the account and cancel any winnings attributable to the minor. Betfred may request documentation to verify age and identity and may suspend activity pending verification.
To help players maintain control, Betfred provides Personal Limits that can be set within the user account. The available limits are:
Limits can be amended at any time. A decrease takes effect immediately. An increase may only occur after a defined cooling-off period and confirmation via the registered contact method, to prevent rushed decisions. If you require assistance configuring limits, contact Betfred Support at [email protected].
Betfred offers Cooling-Off and Self-Exclusion options to prevent harm from gambling:
Self-exclusion cannot be reversed for the chosen period. At the expiry of a finite self-exclusion, reactivation occurs automatically unless you submit a revocation request. If you wish to revoke self-exclusion before the end of a fixed period, you must submit a written request to Betfred Support, and a cooling-off period of seven days will apply before reactivation. Betfred reserves the right to extend or maintain self-exclusion if we observe indicators of problem gambling.
Betfred recognises independent organisations as valuable resources for advice and support. If you are concerned about gambling harm, you may seek assistance from bodies such as GamCare, Gamblers Anonymous, or Gambling Therapy. These organisations operate independently of Betfred, and contact details are provided for informational purposes only.
Betfred employs measures to prevent access by minors and to safeguard personal data in accordance with applicable law. We may request age and identity verification, and we reserve the right to suspend or close accounts that fail verification or exhibit illicit activity. Betfred will not disclose your information without your consent except as required by law or as necessary to administer services.
For questions about Responsible Gambling tools or to seek assistance, contact Betfred Support. Our team will respond in accordance with standard service levels and provide the next steps for ongoing support, including instructions on how to initiate withdrawals where applicable. You may reach Betfred Support at [email protected].